Self-Service Tools Improve Customer Satisfaction

September 12, 2014

In a worst-to-first turn-around, Century 21 swept all four top spots in J.D. Power’s latest survey of customer satisfaction. Century 21 attributes that success in large part to a variety of online marketing and communication tools including its Golden Ruler tool, launched in 2010. “Golden Ruler is an automated means for our agents to communicate…To read more — login/sign up

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